Shipping And Returns

Shipping Policy

Shipping Area:

We currently ship to UK Mainland. For delivery to UK Islands, please contact us before placing your order.

Delivery Options:

Shipping Method Delivery Time Cost
Standard Shipping 3-5 working days FREE
Express Shipping 1-2 working days £3.95
Express Shipping (Orders over £40) 1-2 working days FREE

Order Tracking:

We dispatch orders within one working day. You will receive an email with tracking information as soon as your order has been shipped. If there are any delays, we’ll keep you updated.

Living Room with Rug

International Shipping:

We do not currently ship outside the UK. For deliveries to the EU, please visit greendecore.de

Outdoor Area with Rug

Returns & Exchanges

Return Policy:

Policy Details Description
Return Period 30 days from delivery
Eligible Items All items
Condition Unused, undamaged, original packaging
Return Cost Free returns (collected by us)
Refund Processing Within 24 hours of receiving the item
Exchanges Available for size or colour (subject to availability)
High-value orders (£500+) Return shipping charges may apply

How to Return:

  • Email orderseu@greendecore.com for a Return Reference Number and return address.
  • Returns without this number won’t be accepted.
  • Refunds processed within 24 hours after receiving the return.
  • Credit timing depends on your bank/card issuer.

Important Information About Colours:

We make every effort to accurately represent the colours of our rugs. However, due to differences in computer screen settings, the colours you see may vary slightly. If you are not satisfied with the colour, you can return it for a full refund under our standard 30-day returns policy. Please note, we are unable to cover return shipping costs due to screen display variations.